SS IPTV is an excellent IPTV player that is used to stream different IPTV services using their M3U files. This IPTV player offers useful features like parental controls and more without charging. Like any other free IPTV player, SS IPTV also may stop working at times due to technical issues and other factors. But it is not a very big deal. You can fix this issue yourself by following the common troubleshooting methods and continuing to stream your favorite content.
Table of Contents
- Compatible Devices of SS IPTV
- Reasons for SS IPTV Not Working
- Methods to Fix SS IPTV Not Working Issue
- FAQ
Compatible Devices of SS IPTV
You can access SS IPTV Player on its compatible devices provided here.
Reasons for SS IPTV Not Working
| Issues | Reasons |
|---|---|
| Login problems | Entering the wrong login details create issues during the login process. Also, expired subscriptions and weak internet connection are the primary reasons. |
| Black/white screen issues | An uncleared cache and temporary issues with the SS IPTV player are the major reasons for this problem. A poor internet connection is also considered a factor. |
| IPTV playlist/channel not loading | Some IPTV content may be location-specific, which causes this issue. Also, ISP constraints, weak internet, and expired IPTV subscriptions can be other reasons. |
| Unable to play audio/video | This problem occurs due to hardware and software issues with the IPTV player app. Using a steaming device with an outdated software version will also lead to this issue. |
| Can’t open the IPTV player app | It happens because of an outdated SS IPTV player app and a temporary issue with it. |
Methods to Fix SS IPTV Not Working Issue
You have to try the common troubleshooting methods provided here to resolve the SS IPTV not working problem.
Provide the Correct Login Credentials
If you are unable to log in to SS IPTV with your IPTV account credentials, make sure you enter the correct M3U URL that you received from your IPTV service provider. To avoid making a mistake, you can copy & paste the playlist link. Because, when you type the URL by yourself, there are high chances to make mistakes.
Works for:
- IPTV playlist/ channel not loading
- Login problems
Check the Internet Connection
Next, you must check the internet speed on your streaming device, as a poor internet connection is a common reason for the SS IPTV app not working issues. You can check the internet speed to verify whether your internet speed is sufficient enough to load the IPTV content.
After finding the internet speed on your streaming device, if it is low, you need to restart your router to get a better internet speed. If the SS IPTV app is not working after restarting your router, check whether your internet plan is active. If yes, then contact your Internet Service Provider (ISP) and report your concern. They’ll provide personal assistance or guidance to resolve the issues with your internet connection.
- Login problems
- Black/white screen issues
- IPTV playlist/channel not loading
Set up a VPN
Some IPTV content you access with the SS IPTV player may be geo-locked. To fix this, you need to use a VPN with your device. It bypasses the geo-restrictions by spoofing your IP address. With that, you can easily stream content that is not available in your region.
Hence, we recommend you use the VPN services like NordVPN and ExpressVPN while streaming any IPTV on your device with the SS IPTV player.
Works for:
- IPTV Playlists/channels not loading
- Black/white screen issues
Check your IPTV Subscription Validity
The next troubleshooting method is to check your IPTV subscription details. If your subscription is expired, you will not be able to use the service anymore. So, visit the official website of your IPTV and get to know the current subscription status. If it is expired, renew it to continue the service further.
Works for:
- Login problems
- Black/white screen issues
- IPTV playlists/channels not loading
Restart SS IPTV App & Streaming Device
Next, you need to restart the SS IPTV player and the streaming device you are using. The restarting process will remove the temporary bugs and uncleared cache on your streaming device as well as the player app. To restart the app, you need to close the app and open it again after a few seconds. But the process to restart your device varies based on the streaming device you are using.
Works for:
- Can’t open the IPTV player app
- Unable to play audio/video
- Black/white screen issues
Update SS IPTV App & Streaming Device
If the SS IPTV app is not working after restarting it, check if it is running on its latest version. If not, then you need to update the app. So, uninstall the app you are currently using and install its latest version on your device. It will resolve the app’s misbehaving issue. Also, check for updates on your streaming device and make sure you are using the latest firmware. Updating your streaming devices will most probably help you out of this issue.
Works for:
- Unable to play audio/video
- IPTV playlists/channels not loading
- Black/white screen issue
Use SS IPTV on Other Streaming Devices
If nothing is working, you need to change the streaming device. Install the SS IPTV app on its other compatible devices and try streaming IPTV once. If it works with other devices, then the problem is with the device you were using previously. But, if the app is not working with other devices also, then there are chances for the SS IPTV server to be down. Nobody can use the app until it gets up. So try using the app after some time.
Works for:
- Can’t open IPTV App
- IPTV playlists/Channels not loading
- Black/white screen issues
Contact Customer Support Team
If the SS IPTV app is not working properly even after trying all the previously mentioned troubleshooting and waiting for it to be normal for a long time, then you need to contact the support team. To contact them, you can use the Forum section available on its official website. Post your issue and you will be responded to as soon as possible by a representative. Until you get a remedy, you can try watching IPTV on other best IPTV players.
FAQ
The best alternatives to SS IPTV are TiviMate IPTV Player, Aboxa IPTV, and Perfect Player.